Frequently Asked Questions
Shipping
Our products are manually inspected before shipping. 99% of our products leave the warehouse within 1 to 3 business days after the order is completed. Once your order is on its way, you will receive a confirmation email with shipping details.
We process orders Monday through Saturday. Orders are handled within 7–15 business days and shipped the day after processing. Please note that we do not ship on weekends. Delivery time is usually 1 to 3 weeks, depending on the destination.
Yes, once your order is shipped, you will receive a tracking link via email to follow its progress.
If you wish to cancel or change your order, this is possible as long as the product has not been shipped. Once you receive a shipping confirmation, we unfortunately can no longer make any changes.
Product
We offer a wide range of products that may be stored in different warehouses. Therefore, items may be shipped separately. There are no additional costs for this.
Yes, you can return underwear or swimwear in the same way as other items, provided they are unused and in their original condition.
If you receive a defective product, we will gladly replace it at no extra cost. Please contact us within 48 hours of receiving your order.
Payment
Your comfort, safety, and trust are our highest priorities. We use SSL encryption technology (Secure Socket Layer) to protect your data online. We only work with trusted payment providers such as PayPal and Stripe to ensure you are always protected by their buyer protection services.
Do you have more questions?
Simply describe your issue in the contact form, and we’ll get back to you shortly. There hasn’t been a problem we couldn’t solve.